Some people require care that goes beyond everyday support — those with complex medical needs, long-term conditions, or high levels of physical dependency. Our complex care service provides skilled, specialist support that enables people to remain at home rather than in a residential or nursing setting.
We work in close partnership with NHS teams, community nurses, occupational therapists, and other healthcare professionals to deliver joined-up care that is safe, dignified, and person-centred.
Conditions we support
- Acquired brain injury and neurological conditions
- Motor neurone disease (MND)
- Multiple sclerosis (MS)
- Parkinson’s disease
- Spinal cord injury
- Stroke recovery
- Complex wound and skin care needs
- PEG feeding and stoma care
Every complex care package is individually designed following a thorough assessment of the person’s clinical and personal needs. We match the right carers with specialist skills to each client and ensure regular reviews as needs change.
To speak with Carol about complex care, call 0207 870 8162 or book a free family care consultation.
Frequently Asked Questions
We support a wide range of conditions including Parkinson's disease, Motor Neurone Disease (MND), Multiple Sclerosis (MS), acquired brain injuries, spinal cord injuries, ventilator dependency, tracheostomy care, PEG feeding, and palliative care needs.
We carefully match carers to clients based on their specific clinical training and experience. All complex care staff receive condition-specific training, competency assessments, and regular supervision from qualified healthcare professionals.
Absolutely. We regularly work alongside NHS community nurses, physiotherapists, and occupational therapists. Our carers are briefed on clinical protocols and communicate proactively with the wider healthcare team.
Standard home care covers everyday tasks such as personal care and meals. Complex care goes further — our carers are trained to manage medical equipment, administer certain medications, carry out clinical observations, and respond to health changes.
We begin with a thorough assessment involving the individual, their family, and their clinical team. From this we build a detailed care plan covering daily routines, medication schedules, and emergency protocols. The plan is reviewed and updated regularly.